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FAQ: Kérdések - válaszok


1. HOW TO PLACE YOUR ORDER

What can I do if I do not find my car model on your list?
Please click on this link: http://compressor-express.com/could-not-find
You will also find this link on the home page next to the “Search” button. Please fill the form out, including as much information as possible. If you can, attach a picture of the compressor. This will enable us to identify the needed  product easier. 
We shall contact you in 24 hours.
What to do if I am not sure what I need?
Contact us in e-mail or phone.
Where can I find the prices of the products?
After selecting the product you require, you will be prompted to type in a verification code. Then you will need to click on the “Instant quotation” button. You should be able to see the price and availability immediately.
How can I order the product?
Once you have received the price quotation you will be able to place your order by clicking on the “Order” button. You need to provide a billing and a delivery address. Also if there are any special notes regarding to your delivery you will be able to specify them here.
Please remember to read our Terms & Conditions of Sales carefully and to tick the box to signify your acceptance of them.
How will I be informed on the expected delivery date before placing my offer?
If the product you are looking for is available you will receive information about your delivery date upon asking for Instant quotation.
In case the product is not available we will be able to provide information about possible delivery dates via phone or e-mail.
When can I expect your reply to my e-mail?
We do our best to reply your e-mail in 24 hours (except for holidays and weekends).

2. PROCESSING OF ORDERS

What happens after I place my order?
Once we receive your order, we will immediately send you an e-mail confirming it.
Your order is processed in 24 hours following your placement and you will be announced in e-mail or by phone about the expected delivery day. 

3. DELIVERY

How will I receive the parcel?
The parcel will be delivered by a courier service.
When will I get the parcel?
We will let you know in e-mail about the due date of delivery in 24 hours.
Can I take over the parcel personally?
There is no possibility to take it over personally, as our company does not run a shop.
How much will the packaging and delivery costs be?
Postage and packaging is free in the following EU countries: UK mainland, Austria, Belgium, Bulgaria, Checz Republic, Denmark, Estonia, France, Holland, Hungary, Croatia, Poland, Latvia, Litvania, Luxembourg, Germany, Italy, Romania, mainland Spain, Sweden mainland, Slovakia, Slovenia. In case of order from other country than foregoing please contact us. If there is custom duty, it should be covered by the customer.
What can I do if the parcel is delayed?
You can withdraw your order freely on the day we let you know about the delay.
What can I do if the parcel is damaged?
Always verify on delivery that the parcel is undamaged. It is very important to signal “DAMAGED” on the  delivery certificate next to your signature. Failing to do so, we cannot accept any complaints about the condition of the parcel

4. PAYMENT

How can I pay?
The following payment methods are available on our site:
 - Credit or debit card
 - PayPal
 - International bank transfer
 
In Hungary, Slovakia and Romania COD is also possible. You have to pay the sum on the invoice to the courier. 
You will find the invoice and guarantee documents in the parcel.
Can I pay by bank transfer?
Yes, there is a possibility to remit the price of the product. Please, let us know about your choice in e-mail at: [email protected]

5. RETURNING, CANCELLING

Can I withdraw my order if the parcel is delayed?
Yes, you can withdraw it on the day we notify you about the delay and offer you a new delivery date. 
Can I cancel the order?
You may cancel your order within 8 working days from the date you placed the order.
In case you have already received the product you can still return it to us its original undamaged packaging, in a saleable condition, with your receipt and warranty documents within 8 working days of the date your order was delivered. 
You will be required to pay for the costs of retuning the product. We will refund 80% of the total on our invoice within 8 working days of the date we receive the returned product.
Can I return the product?
Yes, you can return the undamaged parcel in its original packaging in a saleable condition with your receipt and warranty documents if;
• You receive items which you have not ordered, we cover the shipping cost of changing the product to the correct one. At this point you have the right to cancel your order and we will refund 80% of the invoiced total on the day we receive back the shipped item.
 • You ordered the wrong item, please let us know within 8 working days. In this case the costs of returning the product need to be covered by you. If you’d like to change your order we will help you find the correct product. You may cancel your order. In this case we will refund 80% of the invoiced total within 8 working days from when we receive back the shipped item.

Before returning the item, please contact our Customer Service over phone: 0044 74 07768895 or by email: [email protected]

6. GUARANTEE TERMS

What are the terms of guarantee?
Guarantee terms: Click here
What is the guarantee period?
The guarantee for the ordered compressors is valid for 12 months from the reception – on condition the guarantee terms have been respected.
When will I get the piece of exchange provided a component breaks down under guarantee?
If you have a warranty claim please contact us by email: [email protected]
 
Within ten days of verifying the faulty piece (10 working days) we will inform you in e-mail on the acceptance of the guarantee and the due delivery time of the piece of exchange. The delivery costs will be supported by the client and returned if the guarantee is accepted. If not, you will be sent the expert opinion of an independent society on the cause of defection. In this case we try to find you a favourable solution: 
- If the product can be repaired, we will charge our cost price for the service
- If the product can not be fixed we will quote a special price for the replacement product.

If you have any further questions, do not hesitate to contact us.

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